Support Services

Comprehensive support to keep your DiCromat Salt Analyzer operating at peak performance throughout its lifetime.

Complete Support Solutions

From initial setup to ongoing maintenance, our expert team ensures your investment delivers maximum value.

Calibration

Precision calibration services to ensure accurate results

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Laboratory

Professional laboratory testing and analysis services

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Repairs

Expert repair services to minimize downtime

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Consulting

Application consulting for optimal implementation

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Calibration Services

Maintain measurement accuracy with our professional calibration services.

  • NIST-traceable calibration standards
  • Product-specific calibration protocols
  • Comprehensive calibration certificates
  • Annual interval recommended
Important: All repairs require an RMA issued within 60 days before shipping.
Schedule Calibration

Why Regular Calibration Matters

Regular calibration ensures your DiCromat Salt Analyzer continues to deliver the precision and accuracy your quality control processes depend on. Our calibration services help you:

  • Maintain regulatory compliance
  • Ensure consistent product quality
  • Minimize measurement uncertainty
  • Extend instrument lifetime
  • Reduce costly production errors

Typical turnaround: 5-10 business days

Laboratory Services

Professional laboratory testing and analysis to support your quality control objectives.

  • Method development and validation
  • Product characterization
  • Product parameter programming values
  • Technical documentation support
Important: All repairs require an RMA issued within 60 days before shipping.
Request Lab Services

Expert Laboratory Support

Our experienced laboratory team provides comprehensive testing services to validate your DiCromat results and support method development. Services include:

  • Optimal Sample Preparation Methods
  • Custom method development
  • Technical troubleshooting

Repair Services

Expert repair services to minimize downtime and restore your analyzer to optimal performance.

  • Factory-trained technicians
  • Genuine replacement parts
  • Comprehensive diagnostic testing
  • Performance verification after repair
  • Warranty on all repair work
Important: All repairs require an RMA issued within 60 days before shipping.
Request Repair Service

Fast, Reliable Repairs

When your DiCromat Salt Analyzer needs repair, our expert technicians provide fast, reliable service to get you back to full production quickly:

  • Rapid diagnostic assessment
  • Transparent repair estimates
  • Quality parts and workmanship
  • Post-repair performance testing
  • Technical support and guidance

Typical turnaround: 5-10 business days

Application Consulting

Expert guidance to optimize your salt analysis implementation and maximize your investment.

  • Application assessment and optimization
  • Method development and validation
  • Training and technical support
  • Troubleshooting and problem-solving
Schedule Consultation

Maximize Your Success

Our application specialists work with you to ensure optimal implementation and performance of your DiCromat system:

  • Custom method development
  • Optional Operator training programs
  • Customer SOPs for preparing and running tests
  • Process optimization recommendations
  • Ongoing technical support

Available: On-site and remote consulting options

Technical Documentation

Download user manuals, maintenance guides, and technical specifications for your DiCromat analyzer.

Need Additional Documentation? Contact our support team if you need specific technical documents or have questions about any of our materials.

Need Support?

Our technical support team is ready to help with all your DiCromat service needs.