Support Services
Comprehensive support to keep your DiCromat Salt Analyzer operating at peak performance throughout its lifetime.
Complete Support Solutions
From initial setup to ongoing maintenance, our expert team ensures your investment delivers maximum value.
Calibration Services
Maintain measurement accuracy with our professional calibration services.
- NIST-traceable calibration standards
- Product-specific calibration protocols
- Comprehensive calibration certificates
- Annual interval recommended
Why Regular Calibration Matters
Regular calibration ensures your DiCromat Salt Analyzer continues to deliver the precision and accuracy your quality control processes depend on. Our calibration services help you:
- Maintain regulatory compliance
- Ensure consistent product quality
- Minimize measurement uncertainty
- Extend instrument lifetime
- Reduce costly production errors
Typical turnaround: 5-10 business days
Laboratory Services
Professional laboratory testing and analysis to support your quality control objectives.
- Method development and validation
- Product characterization
- Product parameter programming values
- Technical documentation support
Expert Laboratory Support
Our experienced laboratory team provides comprehensive testing services to validate your DiCromat results and support method development. Services include:
- Optimal Sample Preparation Methods
- Custom method development
- Technical troubleshooting
Repair Services
Expert repair services to minimize downtime and restore your analyzer to optimal performance.
- Factory-trained technicians
- Genuine replacement parts
- Comprehensive diagnostic testing
- Performance verification after repair
- Warranty on all repair work
Fast, Reliable Repairs
When your DiCromat Salt Analyzer needs repair, our expert technicians provide fast, reliable service to get you back to full production quickly:
- Rapid diagnostic assessment
- Transparent repair estimates
- Quality parts and workmanship
- Post-repair performance testing
- Technical support and guidance
Typical turnaround: 5-10 business days
Application Consulting
Expert guidance to optimize your salt analysis implementation and maximize your investment.
- Application assessment and optimization
- Method development and validation
- Training and technical support
- Troubleshooting and problem-solving
Maximize Your Success
Our application specialists work with you to ensure optimal implementation and performance of your DiCromat system:
- Custom method development
- Optional Operator training programs
- Customer SOPs for preparing and running tests
- Process optimization recommendations
- Ongoing technical support
Available: On-site and remote consulting options
International Orders
Ordering from outside the United States? An End-User Statement helps us meet U.S. export regulations and ship your order without delays.
- We open a Statement Case when your order needs one
- Each party receives a personal link and fills in only its own portion
- Distributors can invite their end customers to answer for themselves
- Used only for export compliance screening
Why We Ask
U.S. export regulations require us to know who will receive and use our products before we ship internationally. When a deal needs a statement, we open a case and send each party a personal link, which keeps your order moving:
- Names the end user, purchaser, and any intermediaries
- The ultimate consignee describes how the products will be used
- Aligns with U.S. Commerce Department Form BIS-711
- Reviewed confidentially by our compliance team
Questions? Contact us at info@noramar.com
Technical Documentation
Download user manuals, maintenance guides, and technical specifications for your DiCromat analyzer.
DiCromat II
User Manuals
Maintenance Guides
Need Support?
Our technical support team is ready to help with all your DiCromat service needs.